Your team

Not clocked in Shift: 9:00 AM – 6:00 PM · 9 hrs duty

00:00:00

You haven't started your shift yet today.

Time In

—

Breaks Taken

0:00

No breaks yet

Net Hours Today

0.00 h

Expected Out

6:00 PM

Breaks — 9-hour duty

1st break

15 min · Paid

2nd break · Lunch

1 hr

3rd break

15 min · Paid

Lunch is 1 hour in the middle of your 9-hour duty. The 1st and 3rd breaks are 15 minutes each and paid — only minutes past 15 are deducted. Each break has its own live timer, and overbreak minutes are recorded when it ends.

Team right now

0 of 0 on duty

Your Hours Breakdown

On Duty Now

Total Hours↓ 7.4 %

42 h 03 m

Total hours this week

Worked Hours↑ 3.9 %

37 h 18 m

Last week

35 h 54 m

Most hours logged category

Your Daily Hours

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★ Top Agent

No performance data yet

Add team members in Management, then their CRM performance will show here.

Today's activity

Your punches for today

No punches yet
Tap Time In to start your record for today.

Daily Time Record

Your Daily Time Record

DTR Summary

Late

00:00:00

Undertime

00:00:00

Overtime

00:00:00

Overtime w/ ND

00:00:00

Night Diff

00:00:00

Unpaid Leave

0 day/s

Special Holiday

00:00:00

Legal Holiday

00:00:00

Rest Day

0 day/s

Daily Time Records

One row per day in this cutoff · tap the eye on any row for the full breakdown, breaks included

Date	Status	Schedule	Clock In	Clock Out	Late	Undertime	Night Diff	Overtime	Remarks	Action
Cutoff totals								—	—

How each column is computed — Late: clock in after 9:00 AM. Undertime: clock out before 6:00 PM. Overtime: net paid hours beyond 8 per day. Night Diff: hours worked between 10:00 PM and 6:00 AM. Break rule: the 2nd break (lunch) is deducted from the 9-hour duty; the 1st and 3rd breaks are free — 15 minutes each, paid — so only minutes beyond 15 on those breaks are deducted. Net paid hours already reflect that rule.

Schedule

Weekly shift scheduler · Only management can add, edit or delete shifts — agents view the schedule and request swaps

● Published

— This week

Viewing as Management — you can edit shifts

Coverage counts the agents on duty each day. Days under 4 on duty are flagged. Only management can add, edit or delete shifts in this grid — agents can view the schedule, and if you need a different shift, use Swap requests instead. Swaps that both agents have agreed on get their final manager approval in Management.

Leave

File a leave request and track your leave allocation

Your leave allocation

Credits reset on Jan 1, 2027 · Approved leave counts as Used · Pending requests reserve days so you can't over-file

File a leave request

Pick the type and dates — working days are counted automatically, weekends excluded.

How filing works

1File the request — the days are reserved against your allocation right away, so your remaining balance drops while it's pending.
2The manager reviews it in Management — every new filing starts as Pending and waits in the manager approval queue in Management . There are no approve buttons here in Leave. Vacation leave is best filed at least 7 days ahead.
3Once approved in Management, the days move to Used and show on your Daily Time Record. If the manager declines it, the reserved days go back to your balance. Cancel a pending request anytime to release the reserved days yourself.

Next leave on file

No upcoming leave scheduled.

Leave approvals are in Management. You file and cancel requests here — the manager's Approve / Decline for leave happens in Management, next to the shift-swap approvals.

My leave requests

All requests for 2026

Filed	Type	Dates	Days	Reason	Status	Action

Manager approval happens in Management — pending requests above are waiting there. Filings are kept for this visit only — refreshing the page clears them.

My Team

Presence and CRM stats only — each member's hours are in Management

Management Team hours, payroll, approvals, and coaching — all in one place.

Management

Shift scheduler dashboard · Semi-monthly payroll · Whole team summary · Manager approvals for swaps & leave are below

Team members

One starter Team Lead and one starter Agent are already here so you can see how the team, schedule, and payroll work. Remove them and add your real people — the first person listed is the signed-in user for the Dashboard clock, Daily Time Record, and Leave.

2 members

Team on schedule

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Scheduled hours

—

across the whole team

Coverage

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—

Swap requests

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Shift Scheduler

The manager's weekly scheduler — the same week agents see (view-only) in Schedule. Tap any shift to add, change or clear it; edits update Schedule, My Schedule and the CSV export right away.

● Published

— This week

Coverage counts the agents on duty each day. Days under 4 on duty are flagged — assign a shift to cover them. Swap requests agents agreed on wait in the panel beside this grid for your final approval.

Manager approvals — Shift swaps

Swaps both agents already agreed on in Schedule, waiting for your final call. Approving trades the shifts in the Schedule grid right away.

0 waiting

Manager approvals — Leave requests

Leave filed in the Leave section, waiting for your final call. Approving moves the days to Used; declining releases the reserved days back to the balance.

0 waiting

Coaching

Coaching sessions logged per agent — tardiness, overbreak, CSAT / quality, recognition. Open a member to see their full history or log a new session in the side panel.

0 sessions

The side panel also opens from any member in Hours by member below, or from My Team. Sessions are kept for this visit only.

Team hours

—

Net, after overbreak deduction

Overtime

—

Beyond 8 h/day

Late logins

—

Across the team

Avg / person

—

Average hours per member

Hours by member

Against a 40 h week · “Break” is the break time each member took · Hours are the member's total after deducting overbreak — minutes past 15 min on the 1st/3rd breaks and past 1 hr at lunch (lunch overbreak counts on top of the flat 1 hr lunch)

Member	Progress	Break	Hours	OT	Late	Coaching

How the deduction works: total hours start from the standard record (flat 1 hr lunch already off). Any break minutes beyond the allowance — 15 min for the 1st and 3rd breaks, 1 hr for lunch — are then deducted as overbreak, so a 72-minute lunch costs the extra 12 minutes on top of the standard hour.

Payroll & payslip generator

Semi-monthly payroll run · Cutoffs 1st–15th and 16th–month-end · Paydays on the 15th and month-end · Half-month basic = hourly rate × 8 hrs × working days in the half · Monthly SSS, PhilHealth, Pag-IBIG and TRAIN tax are computed on the full month, then split 50/50 across the two cutoffs — edit any rate and the selected cutoff's basic, deductions, tax, and net pay all update instantly

Overtime multiplier — applies to every agent's OT pay

How to read this table: Gross pay for this cutoff (half-month basic + this cutoff's overtime pay) → statutory deductions for this cutoff (each is half of the monthly amount) → Net pay for this cutoff, the amount each agent takes home on this payday. Tap View slip for the full printable payslip for the selected cutoff.

Agent	Rate (₱/hr)	Half-month basic	Hours*	OT hrs (this cutoff)	OT pay	Gross pay (this cutoff)	SSS (½ monthly)	PhilHealth (½ monthly)	Pag-IBIG (½ monthly)	W/holding tax (½ monthly)	Total deductions (this cutoff)	Net pay (this cutoff)	Payslip
Total payroll · 8 agents · this cutoff		—	—	—	—	—	—	—	—	—	—	—

Team totals — this cutoffGross —Deductions —Net pay —

How semi-monthly pay & the split deductions work — tap to view

Semi-monthly cutoffs: 1st half = 1st–15th (payday on the 15th); 2nd half = 16th–month-end (payday on the last day of the month). February follows the same rule to month-end.
Half-month basic = hourly rate × 8 hrs × working days in that half. The monthly basic is the hourly rate × 8 hrs × working days in the month. Gross pay (this cutoff) = half-month basic + this cutoff's overtime pay.
Overtime split: the week's OT hours are split evenly across the two cutoffs, so the OT pay in each cutoff is half of the week's OT pay — the two cutoffs together equal the full OT amount.
SSS (employee share, monthly): 5% of the monthly salary credit, credit capped at ₱35,000 — monthly maximum ₱1,750.00, so ₱875.00 per cutoff at the cap. Each cutoff deducts half of the monthly SSS.
PhilHealth (employee share, monthly): 2.5% of monthly basic, salary floor ₱10,000 and ceiling ₱100,000. Each cutoff deducts half of the monthly PhilHealth.
Pag-IBIG (employee share, monthly): 2% of monthly basic, capped at a ₱10,000 fund salary — monthly maximum ₱200.00, so ₱100.00 per cutoff at the cap. Each cutoff deducts half of the monthly Pag-IBIG.
Withholding tax (TRAIN, monthly): computed on the full month first — monthly taxable income = monthly gross − monthly SSS − PhilHealth − Pag-IBIG. ₱0 up to ₱20,833; 15% of the excess over ₱20,833 up to ₱33,333; ₱1,875 + 20% of the excess over ₱33,333 up to ₱66,667; ₱8,541.67 + 25% over ₱66,667 up to ₱166,667; ₱33,541.67 + 30% over ₱166,667 up to ₱666,667; ₱183,541.67 + 35% over ₱666,667. Each cutoff then withholds half of the monthly tax, so the month as a whole is taxed exactly as in a monthly run.
This 50/50 split is the standard semi-monthly practice: no deduction is taken twice, and the two paydays together equal one full monthly payroll. These are simplified rates — always verify against the official SSS, PhilHealth, Pag-IBIG, and BIR tables before running a real payroll.

*Hours are the net hours after the overbreak deduction — shown for reference. The OT hours are split evenly across the two cutoffs, so each cutoff's OT pay is half of the week's OT pay. Net pay (this cutoff) = gross pay (this cutoff) − total deductions (this cutoff). Switch the pay period above to see the other half — the two halves add up to the full month.

13th-month pay

Annual — not per cutoff · Per-agent estimate = (full monthly basic × months worked this year) ÷ 12 · Monthly basic is the full-month figure (double the half-month basic in the payroll table above) and follows the rate there — edit Months worked per agent and the estimate updates instantly

Due on or before Dec 24

Agent	Monthly basic	Months worked this year	13th-month estimate
Total 13th-month pay	—		—

Total 13th-month pay to set aside for the team—

Tax note: under the TRAIN law, 13th-month pay and other bonuses are tax-exempt up to ₱90,000 combined per year — estimates below that cap are shown in full, tax-free. 13th-month pay is released separately from the monthly net pay above (on or before December 24) and is based on basic salary only — overtime doesn't count toward it.

Top Agents

CRM performance · Ranked by Customer Service Satisfaction & Booked Appointments

🏆 Top Agent

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Category Champions

How the Top Agent is picked: overall score blends CSAT (60%) and booked appointments (40%) from the CRM for the cutoff. Switch the leaderboard below to rank by satisfaction alone or bookings alone.

Team CSAT Average

94.4%

Across 8 agents · CRM surveys

Total Booked Appointments

285

Booked in the CRM this cutoff

Calls Handled

2,202

Support + outbound calls

5-Star Reviews

835

Customer ratings in CRM

Leaderboard

Overall ranking · CSAT + Booked Appointments combined

Rank	Agent	Customer Satisfaction (CSAT)	Booked Appointments	Calls	5-Star	Score

CSAT is the % of customers who rated service 4–5 stars after a call/chat. Booked Appointments counts confirmed appointments set in the CRM.

Operations Team

Chain of command · How the operations floor is organized, from the COO down to the production agents

Level 1 · Executive

Chief Operating Officer

Oversees overall operational strategy and site execution — sets the direction every team below works toward.

Level 2 · Management

Operations Managers

Handle site-wide or account-specific performance, workflow, and escalation management — they turn the COO's strategy into daily execution.

Level 3 · Team Leadership

Team Leaders (TLs)

Lead and coach groups of 12 to 15 agents per team, monitoring KPIs, attendance, and sales or support targets.

Level 4 · Floor Support

Assistant Team Leaders (ATLs) & Quality Assurance (QA)

Provide direct floor support, monitoring, and side-by-side coaching to help agents hit quality and performance metrics.

Level 5 · Production Floor

Production / Support Agents

Handle inbound, outbound, telemarketing, lead generation, or customer support tasks — the front line talking to customers every day.

No organization chart yet

Add team members in Management to start building your team. The structure above is the reporting outline — names and roles appear on My Team and in the schedule as you add people.